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About Us

Orchard Pharmaceutical Services is a state-of-the-art prescription mail-order facility with the capability of processing 100,000 prescriptions per week with near perfect accuracy. Our fully robotic system delivers 99.9% accuracy from prescription input to mailing.

Orchard’s 37,000 square foot processing facility is located in Canton, Ohio and features the latest in technology and security.

A quality team of pharmacists, pharmacy specialists and customer service representatives review and inspect every prescription that comes through the facility at several stages of the process ─ upon arrival and completely through the filling and mailing process.

Our customer service team is highly trained and ready to answer any questions regarding your order, even what stage your prescription is in, in the order-fulfillment process. We pride ourselves on providing resolution to 97% of customer issues on the initial phone call.

If a prescription requires further consultation before being filled, our pharmacists will call you and your physician for further information. Once shipped, you will receive an e-mail, voice mail or text message including a tracking number and the approximate date of delivery.

Our experienced staff is dedicated to providing you and your family with the highest quality service.

You can be assured that you will always find the answer to all your prescription mail-order questions. And that’s because our easy-to-use and secure interactive website, our interactive voice technology, and our 24 hour/7-day-a-week customer service and pharmacist access features, lets you choose the easiest, fastest, and best form of communication for you.

Electronic Check Conversion - When you provide a check as payment, you authorize us either to use information from your check to make a one-time electronic fund transfer from your account or to process the payment as a check transaction. When we use information from your check to make an electronic fund transfer, funds may be withdrawn from your account as soon as the same day we receive your payment, and you will not receive your check back from your financial institution. If you have questions, please call 1-866-909-5170.